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Building Cultural Intelligence with Trisha Carter


Donald Trump, leadership and mindfulness

Many in Australia have been watching the US Presidential election race with bemusement.  Some have been watching with anxiety and fear. 

As a potential future leader of America, Donald Trump adds to many people’s increasing feelings of uncertainty.  News of Brexit, terrorism and the refugee crisis presents a world that appears more volatile and chaotic.   

Add in a changing job market (increasing use of artificial intelligence in the workplace, greater diversity in gender, age and ethnic background), and the constant demands that the 24/7 connected world brings - its no wonder the uncertainty increases. 

Volatility, uncertainty, chaos and ambiguity – the acronym VUCA describes what many people are experiencing.

There are excellent business models that help plan for business continuity through VUCA but what are the personal skills that can help take the focus from the apparently growing craziness, the constant overwhelm of tasks, or the complexities of managing in a diverse global world?

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Saved Webinar: Cultural Intelligence (CQ) and Global Leadership

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Global leadership - the challenge of the 21st Century. 

What does a leader need to be effective in a global organization?  Leading people from different countries, different cultures, with different languages, experiences and perceptions can be challenging.

Research shows that cultural intelligence can make a difference in successful global leadership.  What is cultural intelligence (CQ)?  How can leaders increase their cultural intelligence and how will it impact their leadership?

These are the questions we focused on in this saved webinar.

I interviewed an expert in the field of leadership and Learning and Development and one of my favourite facilitators.  Kerry Rosser has worked with leaders at all stages of their leadership journey.  She has designed and facilitated leadership training at senior levels for some of Australia’s largest businesses, and coached leaders in executive roles. Her leadership development experience also includes training and coaching leaders from government and academia. 

With a degree in adult education and postgraduate accreditations from the University of NSW and Harvard University Kerry can help you with leadership skill growth.  Together we looked at how CQ can enhance your leadership skills in the global arena.


Neuroscience - Rethinking everything

Have you ever had one of those learning experiences where you really learnt?  Where you came away from the event buzzing with new ideas you wanted to share with others and thinking about how you could begin to take action on insights?  

The recent Australian Human Resources Institute National Convention in Brisbane was one of those experiences for me.   And I can explain why!

I can explain why – not just from a conceptual perspective of how the ideas appealed to me but also from a neuroscientific perspective in relation to how the learning was experienced.  Those insights are due to the pre-convention workshop by the NueroLeadership Institute founder, Dr. David Rock   Neuroleadership: Rethinking how we learn and breaking bias. 

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Saved Webinar: Cultural Intelligence (CQ) and Transition Coaching

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In this webinar I interviewed a highly experienced and knowledgeable Transitions Coach, Judy Fitzgerald. Judy works with people who are often facing a crossroad, a major change point in their lives and careers. She helps them to understand the transition experience, to navigate those changes skillfully to achieve outcomes that bring them career and life satisfaction, happiness and purpose. As she says; “to help them feel good about waking up to the alarm each morning!"

Her clients include NRL Players (this is the National Rugby League in Australia). These professional sports people face the challenging transition to life after their time in the NRL. For some it involves completely new careers, for some overseas transfers, for all it involves thinking and planning. How do they benefit from Transition Coaching? And do they need CQ?


What can we learn from Rugby League about people development?

In a week where the world is looking towards the global sporting event of the Olympics, I’ve been reflecting on an Australian sporting code and its people practices – the NRL.

Mal Meninga and Trisha CarterThis might come as a surprise to those of you who know me as a fan of rugby union, but a couple of legends from the other code have got me thinking.

The most recent experience was meeting Mal Meninga at the AHRI Convention in Brisbane. For those of you outside Australia (or PNG) Mal is currently the coach of the national Australian Rugby League team and has himself played at a professional and representative level for many years prior to his current role in leading others. 

Mal spoke at the AHRI convention about his philosophy around creating culture, character and performance expectations of the national team he is working with and the champion state team he has worked with in the past.  He spoke of using other legends to tell stories, to inspire, create standards and expectations.

In some ways it was similar to my recent webinar conversation with Judy Fitzgerald.  Judy talks about the work she does for the NRL to help players transition from their roles as professional sportspeople to new roles beyond playing.

The common theme (aside from the similar demographic) uniting both Mal’s presentation and Judy’s webinar was the care they feel for the people they are working with.  Care and respect permeated their content.

On reflection I asked myself:

          Do I show such care and respect for the people I am working with?

If someone was listening to me would care and respect be the values that impressed?