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Building Cultural Intelligence with Trisha Carter


Saved Webinar: Cultural Intelligence and Recruitment -a sample

Global recruitment brings new challenges to recruiters and candidates.  In this video we looked at some of those challenges and how Cultural intelligence can make a difference. 

This is a sample of the full webinar which is available for members of CICollective. 


My guest on this webinar was Katherine Mountford, Principal Consultant at the Marsden Group.  Katherine specialises in professional services Marketing, Business Development & Communications recruitment.  She has herself, lived and worked in the UK, Singapore, Hong Kong and now Australia and has worked with clients and candidates working across Asia, the UK, USA and Australia and New Zealand.  She understands the joys and challenges of working globally and has the cultural intelligence to work well within different cultures.  


Cultural Differences - Respect and Status

‘What do you think are the hardest cultural differences to adapt to?’  It’s a question I’m often asked by coachees and trainees living and working in other cultures.  And the answer is… ‘It depends.’  

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5 Ways to Wellbeing for Expats

The discussions about mental health are growing.  That’s good news.  In society and in workplaces we are becoming more comfortable asking R U OK? We are more aware of the risks of overwork, the dangers of burnout from being always available, and the negative impacts of bullying and unsafe workplaces. 

Focusing specifically on expats, we are aware of the increased risks to mental health for workers on overseas assignment.  A 2011 study showed US expats were 2.5 times more likely to

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What can neuroscience teach us about the first 30 days in a new job?

Congratulations on your new role!  Get ready to learn. You may have thought you won the role because you have the knowledge, skills and experience required but the reality is the next 30 days will be a time of massive learning of new knowledge, developing new skills and building new experience.

A new job means learning the new organisation - familiarising yourself, not just with the processes, the people and the past, but importantly the organisational culture.  You may also be learning a new location, possibly a new country culture.  And all this learning needs to take place while you prove yourself as the best person for the role by performing effectively. 

This level of learning challenge involves significant work for our brain.  While our brain is an amazing organ, with billions of nerve fibres working to fulfil an extensive array of functions, storing the equivalent of a petabyte of data; the pre-frontal cortex - the part of our brain responsible for conscious thought (learning, understanding, memorizing and remembering) - is a relatively small component and is very energy hungry. And a new job means the pre-frontal cortex is constantly stimulated by new information that needs to be noticed, recognised, understood, remembered or sometimes ignored.

The risk of focusing on novel but not helpful information is high, as is the risk of overwhelm from new information.  This can lead to low retention and to brain exhaustion depleting our ability to make good decisions as the day goes on.

So, what can we do to help and support our brain in the learning process?

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Civility and Culture

Our brains are sensitive things.

We see a colleague being spoken to rudely and our amygdala responds instantly, alerting the hypothalamus to flood our brain and our body with chemicals to prepare us for action.

Our focus narrows, our heart pounds, we breathe faster. We are in stress response mode.

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