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Building Cultural Intelligence with Trisha Carter

Entries in CQ Strategy (8)

Friday
Nov032017

You've arrived -And suddenly you're important!


Photo by Danny Kekspro on UnsplashSome cultural differences are difficult to adapt to.  Sometimes we are acutely aware of them and sometimes they niggle at the edge of our awareness.

Our last discussion was about differences in who gets status and is respected, and how that difference plays out in workplaces and society. We spoke about ‘power distance’

‘the way in which power is distributed in a group and the extent to which less powerful members of the group accept and expect that power to be distributed unequally.   Showing deference and respect is important in High Power Distance (HPD) or hierarchical cultures but not so critical in a Low Power Distance (LPD) or egalitarian culture.’

In that post I wrote about the impact on people moving from a society that is high power distance (HPD) to one that is lower (LPD) and the attitude and behavioural flexing they may need to be effective in a workplace.

This time I want to look at those moving from a LPD society such as from Australia to a more HPD society. 

This may not initially appear as too much of an issue.

Behaviours may seem more formal.  There might be more use of titles.  Your suggestions people call you by your personal name rather than your family name may be ignored. 

These aspects may leave you feeling less close to people but you accept them knowing it’s the way things happen here. 

What can be more difficult to accept is the silence in the team meeting when you’ve asked for suggestions on how to improve things.  People not coming to you with problems or issues despite your assurances of ‘my door is always open’. 

The hierarchy becomes a barrier to the type of collaborative relationships you have easily built in the past and instead of a team environment it feels much more like a “boss” and “workers” situation.

The risk here is almost unconsciously stepping into that role of “boss” and relating to your team from a perspective of power -becoming the expat who shouts and demands, who doesn’t see the locals as capable of growth or development. This is where developing and using CQ Strategy becomes critical.  Being aware of the differences and planning how to work effectively within them.  Reflecting with a coach on how to develop and use your cultural intelligence in these situations can be extremely helpful .

Another risk in HPD societies may be acting in ways that are not appropriate to the level you should be operating in.  Your dress, your manners or apparent ignorance of the cultural etiquette may be marking you as not deserving of the position you hold and you may lose respect from your colleagues, from local officials.

Once lost that respect can be hard to regain despite your important expat position.

 

 

 

Wednesday
Sep172014

What did you just say?

Have you ever had a moment when you’ve said something you regretted?  The moment the words were out of your mouth you wished you could take them back?

I think we run an increased risk of experiencing those moments when we are living and working with another culture. 

Click to read more ...

Monday
Jun232014

Can I trust you?

Recently in a coaching conversation I asked an expat to describe the leaders he had worked with since his arrival in Australia. His between coaching assignment (some might say “homework”) was to observe and reflect on the similarities and differences between leaders at home and the leaders he was currently working with in Australia. 

My coachee’s observations of his current manager were very positive.  He described a number of leadership behaviours he perceived as constructive and supporting effective team performance.  He ended with the observation, “I feel like I can trust him, you know?”

I do know, and it was a great reminder to me of the critical role of trust in multi-cultural teams.

Click to read more ...

Tuesday
Oct082013

The Sounds of Relocation

“Australian birds are so noisy”, my sister, visiting from New Zealand, complained about the wake-up calls outside her window.  We helpfully ran through some of the potential culprits,

Kookaburra? 

Cockatoo? 

Kurrawong?

Click to read more ...

Tuesday
May212013

How Eurovision increases my Cultural Intelligence

Last weekend we enjoyed watching the Eurovision Song Contest.  It was a Eurovision  (EV) Party. We sang along, we danced, we laughed with some competitors, shouted when the ones we liked didn’t get the points we felt they deserved, and ate and drank in Australian/ European party style.  Like many Australians we enjoy the crazy, cheesy, festival of song and each year learn a little more about the countries that host and compete.

It is a perfect vehicle for increasing all four factors of cultural intelligence (CQ). 

The CQ Drive component is about motivation and confidence;

Click to read more ...